Last updated:
02 July 2026
This Privacy Policy explains
how Wakhanda NPC ("we", "us", "our") collects,
uses, and protects your information when you use the GPT Grocery Price Tracker
mobile application (the "App"). We are committed to handling your
personal information responsibly and in line with the Protection of Personal
Information Act, 2013 (POPIA) and other applicable laws.
By using the App, you agree
to the practices described in this policy. If you do not agree, please do not
use the App.
Information you give us
•
Account
details, if you create an account, such as your name and email address.
•
Shopping
lists and saved products you add inside the App.
•
Messages
you send us for support or feedback.
Information collected
automatically
•
Approximate
or precise location, only if you grant permission, so we can show stores and
prices near you. You can turn this off at any time in your device settings.
•
Device
and usage information, such as device model, operating system version, app
version, language, and how you interact with features.
•
Diagnostic
and crash data that help us fix problems and improve performance.
We do not
collect your banking details or payment card numbers. The App is a price
comparison tool and does not process purchases on your behalf.
•
To
show grocery prices and identify the cheapest stores for the products on your
list.
•
To
provide location based results when you allow it.
•
To
send price drop alerts and notifications you have asked for.
•
To
operate, maintain, secure, and improve the App.
•
To
respond to your support requests.
•
To
comply with legal obligations.
Under POPIA, we process your
personal information on the basis of your consent, the
performance of our service to you, our legitimate interests in running and
improving the App, and our legal obligations. Where we rely on consent, such as
for location access or push notifications, you may withdraw it at any time.
We do not sell your personal
information. We share it only in these limited cases:
•
Service
providers who
help us run the App, such as cloud hosting, analytics, and crash reporting
partners. They may only use the data to perform services for us.
•
Legal
reasons, where
we are required to disclose information to comply with the law or a valid legal
request.
•
Business
transfers, if
our business is involved in a merger, acquisition, or sale of assets, in which
case we will notify you of any change.
We keep your personal
information only for as long as needed to provide the App and for the purposes
set out in this policy, unless a longer period is required by law. When
information is no longer needed, we delete or anonymise
it.
We use reasonable technical
and organisational measures to protect your
information against loss, misuse, and unauthorised
access. No method of transmission or storage is completely secure, so we cannot
guarantee absolute security, but we work to protect your data and to limit who
can access it.
Requesting Account and Data
Deletion
If you wish to terminate your
account and permanently remove your personal data from our systems, you can
request full deletion at any time.
To submit a deletion request,
please complete our [Account
Deletion Request Form]
Upon receiving your request:
·
We
will verify your identity using your registered account email.
·
We
will permanently delete or anonymise your profile,
credentials, and associated activity data within 30 days.
·
Please
note that certain transactional or logging data may be retained for longer
periods if strictly required to comply with legal, regulatory, or security
obligations.
Subject to applicable law,
you have the right to:
•
Access
the personal information we hold about you.
•
Ask
us to correct or update inaccurate information.
•
Ask
us to delete your information.
•
Object
to or restrict certain processing.
•
Withdraw
consent you have given.
To exercise any of these
rights, contact us using the details below. You also have the right to lodge a
complaint with the Information Regulator of South Africa.
The App is not directed at
children under the age of 18, and we do not knowingly collect personal
information from children. If you believe a child has provided us with personal
information, please contact us so we can remove it.
Some of our service providers
may store or process data outside South Africa. Where this happens, we take
steps to ensure your information receives an adequate level of protection in
line with POPIA.
We may update this policy
from time to time. When we make material changes, we will update the date at
the top of this page and, where appropriate, notify you in the App.
If you have questions about
this policy or how we handle your information, contact our Information Officer:
•
Wakhanda
NPC
•
Email:
miles@wakanda.org.za
•
Address:
137 West Street, Sandown, Sandton, 2109